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Policies

Where is SimplyOli Located?
In sunny Tampa, FL
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Does this shop accept international orders?
It most certainly does!
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How long will it take for my order to ship?
Your order should take about 3-5 days to reach the post office (even sooner if possible). Custom orders will take longer depending on how long it takes to make the item.
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Once my order is shipped how long will it take to get here?
Domestic: Anywhere from 2-10 days.
International: 2-12 weeks.
I ship through The United States Postal Service.
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What is this stores return and exchange policy?
Returns or exchanges will only be made if a mistake was made on my part. Handcrafted items may have minor imperfections due to the way they are crafted - no returns or exchanges if this is the issue.
If there is a problem with your order, please contact me so that we can find a solution together.
Lost packages will not be refunded - but please let me know if this occurs. Once an item is shipped it is out of my hands. You can use your tracking number and contact your local post service.
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Additional shipping information
Every item shipped comes with a tracking number, it will be emailed to you with your shipping notification.
INTERNATIONAL BUYERS are responsible for any custom fees AND taxes that your country requires upon delivery. Items will be declared for the amount they are sold for on customs forms, I will not mark items as "gifts" on international orders so please do not ask - it is not legal. I am not registered to pay international taxes in any place outside the United States - this is 100% international buyers responsibility by law.
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Custom Orders
Once details are finalized it can take 2-3 weeks for the item to be made (unless otherwise discussed). After completion the buyer will have 30 days to purchase - after that it will be available to the public in the shop.